Delete your Chop account

You can delete your account yourself, at any time. Here is exactly how, and exactly what happens to your information.

Delete it yourself

1. 1. Open Chop and sign in at chop.com.ng/login
2. 2. Go to Profile
3. 3. Scroll to Delete my account, type DELETE, and confirm

It happens immediately. There is no waiting period and no confirmation email.

If you can't sign in

Message us on WhatsApp or email support@chop.com.ng from the address on the account, or with the phone number you signed up with. We will verify it belongs to you and delete it within 7 days.

What is deleted

• • Your name, email address and phone number
• • Your saved delivery addresses
• • Your profile photo
• • Your sign-in details, including any Face ID or fingerprint you set up
• • Push notification registrations
• • For riders: your NIN, selfie, government ID, vehicle photo, guarantor details and bank account

What we keep, and why

Records of past orders and payments are kept — with your name and contact details removed. We are required to retain financial records for accounting and tax, and our payment records have to stay balanced. What remains cannot be traced back to you: no name, no email, no phone number.

Before you delete

If you have money in your Chop wallet, spend it or contact us for a refund first — deleting your account will not return it. If you have an order or delivery in progress, finish it first. The app will tell you if either applies.

More detail on how we handle your information is in our privacy policy.